Try before you invest. Beauty, at your convenience.

How does Hikupp work?
Hikupp brings curated beauty products to your home. You book a consultation, our trained Beauty Advisor visits you with selected products based on your preferences, skin type, and needs. You try them in natural lighting, get expert guidance, and purchase only what you love. No guesswork. No store pressure. No blind online buying.

How do I book a home consultation?
Booking is simple:
1. Call us or drop a WhatsApp.
2. We will call you to know your preferences and fix a demo time and date. You’ll receive a confirmation with your advisor details before the visit.

How long does a session last?
A typical Hikupp consultation lasts 30-45 minutes, depending on the number of products and categories you’d like to explore. We never rush your experience.

Is there a booking fee?
Yes, Hikupp charges a consultation fee to ensure a premium, committed experience.

Is the fee adjustable against purchase?
Yes. The consultation fee is fully adjustable against your purchase during the session.

What happens if I don’t buy anything?
If no purchase is made, the consultation fee is non-refundable. This covers the advisor’s time, product curation, and home visit service.

Can I request specific brands or products before the visit?
Absolutely. You can request specific brands, product types, or even shades in advance. Our team curates the session based on your preferences and availability.

Professional. Trained. Hygienic.

Who are Hikupp beauty experts?
Hikupp Beauty Advisors are trained professionals with expertise in:

• Skin analysis
• Shade matching
• Product recommendation
• Application techniques
  They are trained to offer unbiased advice based on your needs — not push sales.
  

What hygiene protocols do you follow?
Your safety is our priority. We follow strict hygiene standards:

• Sanitized kits before every session
• Disposable applicators
• Clean brushes and tools
• Surface sanitization before setup

Are products sanitized between sessions?
Yes. All products are sanitized before and after each consultation. Where required, disposable tools are used for direct application.

Can I request a female advisor?
Yes. You can request a female Beauty Advisor at the time of booking.

Which areas do you currently serve?
Hikupp currently serves Delhi NCR, including:

• Delhi
• Gurgaon
• Noida
• (Expanding soon.)
  

What are Hikupp’s consultation charges?
Hikupp charges a fixed consultation fee per visit.
The fee is adjustable against purchase (for non-members). For frequent users, we recommend our membership plans.

What is the membership plan?
Hikupp Membership is designed for beauty lovers who want regular, personalized sessions without paying per visit. Members enjoy:

• Complimentary consultations
• Priority booking
• Exclusive product previews
• Early access to launches
  

Are products returnable after purchase?
Due to hygiene and safety reasons, beauty products purchased through Hikupp are non-returnable once opened or used.
If there is a damaged or incorrect product issue, our team resolves it promptly.

What payment methods are accepted?
We accept:

• UPI
• Credit/Debit Cards
• Net Banking
• Cash
• Digital wallets

Can I reschedule or cancel a booking?
Yes.
Rescheduling is allowed with prior notice. Cancellations made within the allowed time window will be eligible as per policy. Last-minute cancellations may incur a fee.
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